Customer Success resume guide

This guide helps you tailor a Customer Success resume to a specific job description while keeping it clear, truthful, and ATS-friendly.

What hiring teams look for

• Retention and expansion
• Onboarding and adoption
• Customer health and escalations
• Cross-functional coordination

Strong resume structure

• Header (name, location, links)
• 2–3 line summary aligned to the role
• Skills (grouped, not a keyword dump)
• Experience (impact-first bullets)
• Projects (optional but powerful)
• Education / certifications (as relevant)

Skills section: what to include

• Metrics: churn, NRR, renewal rate, time-to-value
• Motion: SMB/mid-market/enterprise
• Tools: CRM and CS platforms (what you used)
• Process: onboarding, QBRs, playbooks

Bullet writing: the formula that works

Use: Action + Method + Result (+ Scope)

Examples:

• “Owned renewals for a $X book of business, improving renewal rate from 86% to 92%.”
• “Reduced time-to-value by 20% through onboarding playbooks and training.”
• “Managed escalations and improved customer health score trends across Y accounts.”

ATS and formatting notes

• Make ownership and book size clear
• Highlight communication and stakeholder work

Common pitfalls

• No metrics (renewals, churn, expansion)
• Bullets that sound like support tickets
• Missing ownership signals

Using HyperApply for this role

• Use HyperApply to mirror the job’s segment (enterprise vs SMB) and success motion in your summary.
• Related: /learn/how-to-write-a-resume-summary-that-matches-the-job