Why was I charged again?

faq billing renewals payments

Most “charged again” cases are explained by one of these:

Subscription renewal: your plan renews automatically unless you cancel before the renewal date.
Plan change: upgrading can trigger an immediate charge depending on provider settings.
Multiple subscriptions: using different emails/accounts can create separate subscriptions.

What to do:

1) Check your receipt/confirmation from the payment provider.

2) Confirm which email address you used to purchase.

3) If you believe the charge is incorrect, email support:

`hellohyperapply@outlook.com`